Privacy Policy

I. Estheva Polyclinic and www.estheva-polyclinic.com Privacy Policy

Effective Date:
01.10.2023

This Privacy Policy
outlines how Estheva Polyclinic and its website,
www.estheva-polyclinic.com ("Website"), collect, use,
disclose, and protect your personal information. By accessing or
using the Website, you consent to the practices described in this
Privacy Policy.

1. Information Collected:

- We may collect
personal information, including but not limited to your name, contact
details, medical history, and payment information, to provide medical
services and improve your experience on our Website.

2. Use of information:

- We may use your
information for appointment scheduling, payment processing,
communication, and to improve our services.

- Your medical information is used solely for healthcare purposes and is kept
confidential.

3. Cookies and Analytics:

- We may use
cookies and analytics tools to collect information about your use of
our Website to enhance your experience and analyze user behavior.

4. Third-Party Services:

- We may usethird-party service providers to facilitate Website functionality and
payment processing. These providers have their own privacy policies.

5. Data Security:

- We employ security measures to protect your information, but no data
transmission over the internet is entirely secure.

6. Information Sharing:

- We do not sell
or rent your personal information to third parties.

- We may share your information with healthcare professionals providing services at Estheva Polyclinic.

7. Consent:

- By using our Website, you consent to the collection and use of your information as outlined in this Privacy Policy.

8. Access and Correction:

- You may request access to your personal information and request corrections or
updates.

9. Retention:

- We retain your information for the duration necessary to fulfill the purposes
outlined in this Privacy Policy.

II. Data Collection and Usage for Compliance with Dubai Health
Authority Patient's Medical Record

1. Data Collection:
Estheva Polyclinic, in accordance with the regulations set forth by
the Dubai Health Authority (DHA), will collect the following
information from patients for the purpose of maintaining accurate
medical records and providing optimal healthcare services:

a. Emirates ID
Number: We will collect your Emirates ID number to verify your
identity and ensure compliance with DHA requirements for patient
identification.

b. Personal
Information: We will gather your personal information, including but
not limited to your name, date of birth, contact details, and
address, to create and maintain your medical record accurately.

c. Medical
Information: To provide you with appropriate medical care, we will
record and update your medical history, treatment records, and
diagnostic information as necessary.

d. Images of
Patient's Before/After Treatment Results: We may capture images of
your condition before and after treatment to monitor progress,
evaluate treatment effectiveness, and maintain comprehensive medical
records.

2. Data Handling and
Discretion:

a.Confidentiality: Estheva Polyclinic places the highest priority on
the confidentiality and security of your data. Your information will
be stored securely and will only be accessible to authorized
healthcare professionals involved in your care.

b. Image Usage:
Any images of your before/after treatment results will be kept
confidential and solely used for medical purposes, including
assessment, research, and documentation within the clinic.

c.Non-Disclosure: These images will not be shared on any public or
social media channels without your explicit consent. Your privacy and
consent are of paramount importance to us.

d. Consent Form:
In cases where we intend to share your before/after treatment images
on social media channels or for any promotional purposes, we will
seek your specific consent by providing you with a separate consent
form. Sharing such images will only occur if you voluntarily provide
consent.

By choosing to
receive medical services at Estheva Polyclinic, you acknowledge and
agree to the collection and handling of your data as outlined above.
We are committed to ensuring the highest standards of data privacy
and protection, in compliance with DHA regulations and international
healthcare standards. If you have any concerns or questions regarding
your data, please do not hesitate to contact our Data Protection
Officer, whose contact information can be provided upon request.