Terms and Conditions
Estheva Polyclinic Treatment Purchase and Service Terms and Conditions
I. Definitions:
1. Clinic:
The term "Clinic" refers to Estheva Polyclinic, a healthcare facility located at Al Wasl Road 375B, AL Badda, Dubai, United Arab Emirates, specializing in medical, aesthetic, and wellness services.
2. Patient:
A "Patient" is an individual who seeks medical or wellness services from Estheva Polyclinic, either through in-person visits to the clinic or by booking services online through the clinic's website.
3. Packages:
"Packages" refer to bundled sets of medical, aesthetic, or wellness treatments or services offered by Estheva Polyclinic. These packages may include various sessions or sessions targeting specific health or cosmetic goals.
4. Treatments:
"Treatments" encompass the medical procedures, aesthetic enhancements, and wellness therapies provided by Estheva Polyclinic. These treatments are administered by qualified healthcare professionals and may include services such as physiotherapy, dermatology procedures, aesthetic enhancements, and more.
5. Services:
"Services" encompass the comprehensive range of medical, aesthetic, and wellness offerings provided by Estheva Polyclinic. These services are designed to address patients' healthcare, beauty, and well-being needs and may include individual treatments, packages, consultations, and related activities conducted at the clinic or through the clinic's website.
I. General Terms and Conditions
1. Working Hours:
- Clinic working hours are Monday-Sunday 9 am to 9 pm.
2. Appointment Booking Policy:
- Patients can schedule appointments by calling reception at 04 330 9084 or through the Fresha Mobile Application.
- Reception booking availability is subject to clinic working hours (Monday-Sunday 9 am to 9 pm).
- Fresha Application scheduling is available 24/7 online. Patients are responsible for obtaining information about the application and installing it on their mobile device to manage appointments.
3. Late cancellation Policy
- Patients are responsible for rescheduling or canceling appointments at least 4 hours prior to the appointment time.
- Late cancellations (less than 4 hours) or "no-shows" result in the deduction of the session from the patient's package. This applies to single sessions as well, which will not be refunded in case of late cancellation or "no-show."
4. Belongings
- Estheva Polyclinic is not responsible for any patient belongings left on clinic premises.
5. Medical Record:
- Patients must inform Estheva Polyclinic of existing or new medical conditions that may affect treatment.
6. Liabilities:
- Persons entering the clinic do so at their own risk.
- Estheva Polyclinic, its employees, or the company do not accept responsibility or liability for any injury, loss, damage, or fatality to any person or their property.
- Any accidents or injuries on clinic premises must be reported to the duty manager immediately.
7. Vehicles:
- Vehicles parked near the clinic premises and their contents are the sole responsibility of the patient.
8. Safety and Hygiene:
- Estheva Polyclinic maintains strict safety and hygiene standards for patient well-being.
9. Conduct:
- Patients are expected to conduct themselves respectfully towards personal etiquette and Estheva Polyclinic’s employees as well as to adhere to clinic policies.
10. Loss of Property:
- Estheva Polyclinic is not responsible for the loss of patient property.
11. Payment Conditions:
- Payment must be processed in advance to book a treatment appointment.
- Payments for Regular Price Packages and treatments can be canceled and refunded for non-executed sessions.
- Payments will not be canceled or refunded for Discounted Packages.
12. Refund Policy:
- Estheva Polyclinic offers two types of packages: Regular Packages of Treatments and Discounted Packages.
- Regular Packages of Treatments are refundable for non-executed sessions. Executed sessions are not refundable.
- Discounted Packages are not refundable, neither for executed nor non-executed sessions.
13. Results:
- Results of slimming, aesthetic, physiotherapy, or any other medical treatments at Estheva Polyclinic are not guaranteed.
- Individual biological constitution and medical conditions can affect treatment outcomes.
- While Estheva Polyclinic observes average progress, identical results cannot be guaranteed for every individual.
13. Jurisdiction:
- These terms and conditions are governed by the Laws of Dubai and the United Arab Emirates.
II. Terms and Conditions for Estheva Polyclinic Online Medical Services Purchase
These terms and conditions ("Terms") govern the online purchase of medical services from Estheva Polyclinic ("Clinic") through the website www.estheva-polyclinic.com ("Website"). By accessing or using the Website and purchasing medical services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or purchase services from the Clinic.
1. Booking and Payment:
- When booking medical services online, you agree to provide accurate and complete information.
- Payment for services must be made in advance through the Website.
2. Appointment Confirmation:
- After payment is processed, you will receive confirmation of your appointment via email and a phone call.
- It is Patient esponsibility to ensure that your contact information is accurate and that they are available to receive a call back from Estheva Polyclinic Customer Service representatiove in order to schedule the purchase appointment. In case the patient is not available to answer a booking confirmation call from Estheva Polyclinic, they are oblidged to call the Estheva Polyclinic directly at their convenient time withing the Clinic’s working hours. Contact number: 04 330 90 84
3. Cancellation and Refund Policy:
- Cancellation of appointments must be made within the timeframes specified in Appointment Booking Policy and the Late Cancellation Policy
- Refunds for canceled appointments will be processed according to the Clinic's Refund Policy.
4. Medical Records:
- The Patient is responsible for providing accurate medical history and information to the Clinic.
- Any changes in your medical condition must be communicated to the Clinic prior to the appointment.
5. Liability:
- The Clinic is not liable for any adverse outcomes or complications resulting from services provided.
- The Patient acknowledge the inherent risks associated with medical procedures.
6. Privacy and Data Security:
- The Patient personal information will be handled in accordance with the Clinic's privacy policy.
7. Changes to Services:
- The Clinic reserves the right to modify, suspend, or discontinue services at its discretion.
8. Website Use:
- The Patient agrees not to use the Website for any unlawful or unauthorized purposes.
- The Clinic is not responsible for any technical issues or interruptions on the Website.
9. Governing Law:
- These Terms are governed by and construed in accordance with the laws of Dubai, United Arab Emirates.
10. Contact Information:
- For inquiries or assistance, please contact the Clinic's customer support : 04 330 90 84
By using the Website and purchasing services from Estheva Polyclinic, you acknowledge that you have read, understood, and agree to abide by these Terms and the Clinic's policies. Estheva Polyclinic reserves the right to update or modify these Terms at any time, and it is your responsibility to review them periodically. Your continued use of the Website constitutes acceptance of any changes or updates to these Terms.
III. Data Collection and Usage for Compliance with Dubai Health Authority Patient's Medical Record
1. Data Collection: Estheva Polyclinic, in accordance with the regulations set forth by the Dubai Health Authority (DHA), will collect the following information from patients for the purpose of maintaining accurate medical records and providing optimal healthcare services:
a. Emirates ID Number: We will collect your Emirates ID number to verify your identity and ensure compliance with DHA requirements for patient identification.
b. Personal Information: We will gather your personal information, including but not limited to your name, date of birth, contact details, and address, to create and maintain your medical record accurately.
c. Medical Information: To provide you with appropriate medical care, we will record and update your medical history, treatment records, and diagnostic information as necessary.
d. Images of Patient's Before/After Treatment Results: We may capture images of your condition before and after treatment to monitor progress, evaluate treatment effectiveness, and maintain comprehensive medical records.
2. Data Handling and Discretion:
a. Confidentiality: Estheva Polyclinic places the highest priority on the confidentiality and security of your data. Your information will be stored securely and will only be accessible to authorized healthcare professionals involved in your care.
b. Image Usage: Any images of your before/after treatment results will be kept confidential and solely used for medical purposes, including assessment, research, and documentation within the clinic.
c. Non-Disclosure: These images will not be shared on any public or social media channels without your explicit consent. Your privacy and consent are of paramount importance to us.
d. Consent Form: In cases where we intend to share your before/after treatment images on social media channels or for any promotional purposes, we will seek your specific consent by providing you with a separate consent form. Sharing such images will only occur if you voluntarily provide consent.
By choosing to receive medical services at Estheva Polyclinic, you acknowledge and agree to the collection and handling of your data as outlined above. We are committed to ensuring the highest standards of data privacy and protection, in compliance with DHA regulations and international healthcare standards. If you have any concerns or questions regarding your data, please do not hesitate to contact our Data Protection Officer, whose contact information can be provided upon request.
IV. Estheva Polyclinic and www.estheva-polyclinic.com Privacy Policy
Effective Date: 01.10.2023
This Privacy Policy outlines how Estheva Polyclinic and its website, www.estheva-polyclinic.com ("Website"), collect, use, disclose, and protect your personal information. By accessing or using the Website, you consent to the practices described in this Privacy Policy.
1. Information Collected:
- We may collect personal information, including but not limited to your name, contact details, medical history, and payment information, to provide medical services and improve your experience on our Website.
2. Use of Information:
- We may use your information for appointment scheduling, payment processing, communication, and to improve our services.
- Your medical information is used solely for healthcare purposes and is kept confidential.
3. Cookies and Analytics:
- We may use cookies and analytics tools to collect information about your use of our Website to enhance your experience and analyze user behavior.
4. Third-Party Services:
- We may use third-party service providers to facilitate Website functionality and payment processing. These providers have their own privacy policies.
5. Data Security:
- We employ security measures to protect your information, but no data transmission over the internet is entirely secure.
6. Information Sharing:
- We do not sell or rent your personal information to third parties.
- We may share your information with healthcare professionals providing services at Estheva Polyclinic.
7. Consent:
- By using our Website, you consent to the collection and use of your information as outlined in this Privacy Policy.
8. Access and Correction:
- You may request access to your personal information and request corrections or updates.
9. Retention:
- We retain your information for the duration necessary to fulfill the purposes outlined in this Privacy Policy.
10. Changes to Privacy Policy:
- We may update this Privacy Policy to reflect changes in our practices. Please review it periodically.
11. Contact Us:
- For inquiries or concerns about your privacy, please contact us at 04 330 90 84
By using Estheva Polyclinic's Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.
V. Declaration
I, the Patient, hereby take a decision of my own free will and give consent to undertake the medical or wellness treatment at Estheva Polyclinic. I have been explained in the language that I understand about the effects, nature and outcome of the treatments. I understand that the results and outcomes of the treatments are not identical from one patient to another due to individual medical, biological and metabolic factors, body composition, hormonal dis balance, fitness, lifestyle and diet of every patient, which Estheva Polyclinic is not able to monitor or influence. Therefore, I understand that the medical treatments results are not guaranteed, and they cannot be refunded in case of dissatisfaction of the Patient or unexpected side effects. I have been given the opportunity to ask any questions related to the medical or wellness treatments.
I, the Patient, accept and agree that the failure on my part to abide by the advice given to me by the team of professionals (eg. dermatologists, doctors, consultants, therapists) of Estheva Polyclinic shall not entitle me to hold the Company/Clinic or any employee of the Company/Clinic personally liable for any civil or penal action. I undertake that no guarantee/assurance has been given yo me regarding the results or outcomes of the medical or wellness treatments in circumstance of unsatisfactory results due to the factors beyond the control of the Company/Clinic and its employees.
I, The Patient, declare and certify that I have a normal, healthy constitution and have filled my Personal Detail Form properly to the best of my knowledge. I do not suffer from any medical or psychological disorder or any other allergy and I am fit to undergo treatment at Estheva Polyclinic. I accept and agree that no money will be refundable by the Company on the closure of the Center due to force majeure circumstances or other causes beyond the control of the Company.
I, the Patient, accept and agree that neither the Company/Clinic nor its employees will be liable and responsible for any loss, damage, or injury whatsoever caused to me while undergoing the treatment at Estheva Polyclinic.
I, the Patient, agree, accept, and understand that the validity of the treatments, programs, or packages booked at Estheva Polyclinic is one year, from the date of undertaking the first session.
I, the Patient, agree, accept, and understand the Refund Policy of Estheva Polyclinic.
I, the Patient, agree, accept and understand all the “Estheva Polyclinic Treatment Purchase and Service Terms and Conditions” as well as “Privacy Policy” and I agree to abide by them. I understand that in the event of my failure to act accordingly to the Terms and Conditions, my purchased treatment, package or program will be terminated without any reimbursement.
